Refund policy
Refund & Return Policy
At District Kicks AU, customer satisfaction is important to us. Due to the nature of our products and the fact that many items are sourced specifically for customer orders, we have strict refund and return conditions. Please review this policy carefully before completing your purchase.
1. Final Sale & Change of Mind
All purchases made through District Kicks AU are considered final unless otherwise required under Australian Consumer Law.
We do not offer refunds or returns for:
Change of mind after purchase
Incorrect size, colour or style selected by the customer
No longer wanting the item after it has been ordered or sourced
Finding the product cheaper elsewhere
Minor variations that were clearly disclosed on the product listing
Customers are responsible for checking their selected product, colour and size before completing checkout.
Our shoe sizing is generally displayed in US Men's sizing unless otherwise stated. Please refer to our size chart for women's size conversions before placing your order.
2. Damaged, Faulty or Incorrect Orders
If you receive an item that is damaged, faulty or different from what you ordered, please contact District Kicks AU within 5 days of receiving your package.
Please provide:
Your order number
A clear description of the issue
Clear photographs or videos of the product
Photographs of the original packaging where relevant
Once your claim has been reviewed, an appropriate resolution may include:
A replacement product
An exchange
A partial refund
A full refund
The resolution provided will depend on the circumstances and your rights under Australian Consumer Law.
3. Return Eligibility
Where a return has been approved:
Items must be unused and unworn
Products must be returned in their original condition and packaging
All included accessories, tags and packaging must be returned
Returns must receive approval from District Kicks AU before being sent
Unauthorised returns may not be accepted
Where a return is due to a change requested by the customer and we have agreed to accept it, the customer may be responsible for return shipping costs.
Where the product is faulty, incorrect or otherwise covered by Australian Consumer Law, applicable consumer rights will apply.
4. Order Cancellations
Because many District Kicks AU products are sourced specifically after an order is placed, customers should contact us as soon as possible if they need to cancel or modify an order.
Cancellation requests should be made within 24 hours of purchase.
We will do our best to accommodate requests, however, once an order has entered the sourcing, processing or fulfilment stage, we may be unable to cancel or modify it.
5. Refund Processing
Approved refunds will be returned to the original payment method used for the purchase.
Once a refund has been processed by District Kicks AU, please allow approximately 3–7 business days for the funds to appear, depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless required by law or where the issue was caused by an error on our behalf.
6. Non-Returnable Products
Unless required under Australian Consumer Law, the following products are generally not eligible for change-of-mind returns or refunds:
Products marked Final Sale
Clearance items
Special-order items
Products specifically sourced at the customer's request
Items that have been worn, used or damaged after delivery
7. Australian Consumer Law
Nothing in this policy is intended to exclude or restrict any rights or remedies available to customers under the Australian Consumer Law.
Where a product fails to meet a consumer guarantee, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
8. Contact Us
For all refund, return or order enquiries, please contact:
District Kicks AU
📧 [insert your customer service email]
Instagram: @districtkicksau
TikTok: @districtkicksau
Please include your full name and order number when contacting us so we can assist you as quickly as possible.